Passengers waiting for trains at Putney

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Samuel Gould/LBC

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Commuters at Putney station have been affected by the strike action

Thousands of commuters are facing disruption as a five-day strike by South Western Railway (SWR) staff over the role of train guards begins.

Members of the Rail, Maritime and Transport union (RMT) began the walkout at 00:01 BST.

Stations and platforms across the network were packed with morning commuters struggling to get to work.

In Surbiton, hundreds of people queued down the street as they waited for services.

A reduced service is running across the network, but SWR said extra morning and early evening trains would run between London Waterloo and Reading to help people heading to Royal Ascot.

SWR, which runs services in London and Berkshire, Surrey, Hampshire, Dorset, Devon, the Isle of Wight and Somerset, said the action was “unnecessary” and it was “cynical” of the union to target events such as the racing festival.

‘Tempers fraying’

Hundreds of passengers have taken to social media to vent their frustration, including Ajay Arora who tweeted: “Amazing start of the day with epic chaos at #SurbitonStation.”

Mark Kanes said on Twitter that “tempers [were] fraying” on his train at Woking, with “people being left behind”.

BBC reporter Tarah Welsh filmed a queue of passengers snaking down the street outside Surbiton station.

Adam Neal-Jones described the scenes at Surbiton as “utter madness”. At 08:45 he said he had been told the earliest he could expect to board a train was 11:00.

Francesca Gillett said the situation at the station was a “total mess”, with a “mile-long” queue that was not moving.

Another commuter, Abigail Barletta, said she had managed to get to work, but was nearly an hour late after a “journey from hell” on a “hot and crowded” train.

RMT said staff had been left with no choice but to strike, and accused SWR of failing to guarantee guard roles.

The long-running dispute has resulted in 29 days of industrial action by RMT members over the past two years.

A planned walkout in February was suspended after the RMT said there had been “substantial progress” in talks with the company.

This followed the suspension of strikes on Northern Rail after the company agreed to guarantee a conductor on all trains.

However, RMT said SWR had now “rowed back” and was refusing to rule out future driver-controlled operations.

The union said this would see the role of guards “carved up completely”.

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Queues at Surbiton stretched around the station and along Victoria Road

RMT general secretary Mick Cash said the company had “dragged their heels and failed to bolt down an agreement that matches up to our expectations on the guard guarantee”.

“The company has refused to give assurances on the future operational role of the guard, fuelling fears amongst our members of a stitch-up,” he said.

SWR said the company met union representatives last week to arrange fresh talks but the union was “insistent on going ahead” with the action.

It said it had matched RMT’s request to keep a guard on each train and wanted to move on to discuss how to make the most of new technology on board.

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The dispute over guards has been running for two years

An SWR spokesman said the company “remains committed to finding a solution”.

Passengers heading to events at Twickenham, Hampton Court and Royal Ascot have been advised to allow extra time for their travel.

The action is scheduled to end at 23:59 on Saturday.

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